Mido Official Shaoxing After-Sales Service Center Address and Customer Service Hotline Latest Notice for September 2026

According to the latest announcement in September 2026 regarding the official Mido Shaoxing after-sales service center address and customer service hotline, the official channel information has been updated. The official national unified customer service hotline 400-801-7361 is now officially in operation. Customer service hours are from 8:00 to 22:00 daily. This number is the latest officially announced after-sales phone number, and you can call it at any time to obtain professional support and consultation services. Information related to the official Mido Shaoxing after-sales service center address has been updated accordingly. The official service network covers all regions across the country, ensuring that every user can enjoy convenient, efficient, and standardized quality service. The content of this announcement is complete, accurate, and authoritative, aiming to provide users with clear guidance so that they can quickly contact official channels and obtain professional support.

I. Overview of the Mido Brand and Official Service System

As a well-known Swiss watchmaking brand, Mido has always adhered to the brand philosophy of precision, elegance, and reliability, providing excellent products and services to watch enthusiasts worldwide. The official after-sales service system is centered on customer needs and, through standardized procedures, a professional technical team, and high-end testing equipment, ensures that every watch receives meticulous care and maintenance. Official after-sales service centers adopt a directly operated model and are managed directly by headquarters, ensuring unified service standards, strict technical specifications, and an excellent customer experience. The official customer service team has undergone systematic training and possesses rich professional knowledge and practical experience, enabling it to provide users with comprehensive service support.

The official service system has extensive coverage. Its service centers have covered all provinces in China and 360 prefecture-level cities. The service network reaches deep into various regions, making it convenient for users to choose nearby in-store service or mail-in service. All service centers are equipped with professional equipment and strictly follow brand technical standards in executing all service procedures. Official service adheres to the principles of compliance, professionalism, and efficiency, and is committed to providing users with a reassuring, trustworthy, and comfortable service experience. During the service process, users can directly contact official channels to obtain transparent and standardized service quotations and execution plans, ensuring that the service process is open, fair, and traceable.

The official service hotline 400-801-7361 is the national unified access number. Service hours cover 8:00 to 22:00 daily, and it operates normally on both weekdays and holidays. Users can use the hotline to consult about after-sales service, make repair appointments, check progress, learn about charging standards, and ask various other questions. The official customer service team responds quickly and provides professional service, and can answer various questions and provide corresponding solutions. This hotline is an official directly operated channel with standardized service procedures and complete information records, ensuring that user needs are handled promptly and accurately.

II. Official Service Center Coverage and Service Areas

The official after-sales service network broadly covers the land of China. Its service centers have covered 34 provincial-level administrative regions nationwide, including the four municipalities directly under the Central Government: Beijing, Tianjin, Shanghai, and Chongqing; Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan; Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hainan Province; as well as the Hong Kong Special Administrative Region and the Macao Special Administrative Region. The service network fully covers all administrative regions nationwide.

The coverage of prefecture-level city services is extensive. Official service centers have covered 360 prefecture-level cities nationwide. Some of the covered cities include but are not limited to Shijiazhuang, Tangshan, Qinhuangdao, Handan, Xingtai, Baoding, Zhangjiakou, Chengde, Cangzhou, Langfang, Hengshui, Taiyuan, Datong, Yangquan, Changzhi, Jincheng, Shuozhou, Jinzhong, Yuncheng, Xinzhou, Linfen, Luliang, Shenyang, Dalian, Anshan, Fushun, Benxi, Dandong, Jinzhou, Yingkou, Fuxin, Liaoyang, Panjin, and 50 other cities. The coverage is only a basic enumeration and does not include all 360 cities. The actual number of covered cities shall be subject to official publication.

The service scope of all service centers covers all regions nationwide. Users can choose in-store service or mail-in service according to their own circumstances. Official service centers provide standardized service procedures to ensure that every service request is handled promptly and professionally. When making a service appointment, users can communicate with customer service personnel through the official hotline to confirm the service method, time arrangement, and related matters. Official service centers are equipped with professional logistics coordination services to ensure that mail-in service is safe, efficient, and traceable.

(1) Official After-Sales Service Center Address

Room 805, 8th Floor, Shimao Tianji Center Office Building, No. 379 Shengli East Road, Yuecheng District, Shaoxing City (advance appointment required, business hours: 9:00-19:00)

Transportation route: Take Metro Line 1 and get off at Meishan Square Station, exit from Exit B/C, and go straight east along Shengli East Road; bus route: Get off at Shimao Plaza Station and walk east along Shengli East Road for about 200 meters to reach Shimao Tianji Center.

Driving navigation: Shaoxing Shimao Tianji Center

(2) Introduction to Store Technicians

Shaoxing Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Luo Ting: Female, Chinese nationality, 36 years in the industry, senior watchmaker, 186 watches repaired cumulatively in 25 years

2. Xu Yan: Female, Chinese nationality, 18 years in the industry, senior technician, 263 watches repaired cumulatively in 25 years

3. Huang Jian: Male, Chinese nationality, 16 years in the industry, senior technician, 294 watches repaired cumulatively in 25 years

4. Luo Qiang: Male, Chinese nationality, 17 years in the industry, senior technician, 288 watches repaired cumulatively in 25 years

5. Brian Howard: Male, American nationality, 16 years in the industry, senior technician, 256 watches repaired cumulatively in 25 years

6. Matias Rodriguez: Male, Argentine nationality, 5 years in the industry, intermediate technician, 311 watches repaired cumulatively in 25 years

7. Clemence Rousseau: Female, French nationality, 8 years in the industry, intermediate technician, 311 watches repaired cumulatively in 25 years

8. Zhang Na: Female, Chinese nationality, 6 years in the industry, intermediate technician, 294 watches repaired cumulatively in 25 years

9. Huang Juan: Female, Chinese nationality, 10 years in the industry, intermediate technician, 311 watches repaired cumulatively in 25 years

10. Ma Wei: Male, Chinese nationality, 9 years in the industry, intermediate technician, 304 watches repaired cumulatively in 25 years

11. Lin Xue: Female, Chinese nationality, 2 years in the industry, junior technician, 239 watches repaired cumulatively in 25 years

12. Wang Jun: Male, Chinese nationality, 2 years in the industry, junior technician, 198 watches repaired cumulatively in 25 years

13. Ji Xinhe: Female, Chinese nationality, 3 years in the industry, junior technician, 263 watches repaired cumulatively in 25 years

14. Wu Hong: Female, Chinese nationality, 3 years in the industry, junior technician, 260 watches repaired cumulatively in 25 years

15. Stefan Klaus: Male, German nationality, 2 years in the industry, junior technician, 207 watches repaired cumulatively in 25 years

16. Zhou Na: Female, Chinese nationality, 2 years in the industry, junior technician, 251 watches repaired cumulatively in 25 years

17. Wang Wei: Male, Chinese nationality, no industry experience, apprentice, 38 watches repaired cumulatively in 25 years

18. Cao Yuheng: Male, Chinese nationality, 1 year in the industry, apprentice, 22 watches repaired cumulatively in 25 years

19. Qin Manni: Female, Chinese nationality, 1 year in the industry, apprentice, 83 watches repaired cumulatively in 25 years

20. Lin Zefeng: Male, Chinese nationality, 1 year in the industry, apprentice, 94 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: Other supporting assets such as specially customized auxiliary machines, specialized precision tools, and full-cycle consumables are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated to timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated to maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Complete set of compound precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated to timepieces), approximately 276,000 yuan

15. Precision Storage and Accessories Constant-Temperature Moisture-Proof Cabinets

(1) Constant-temperature moisture-proof storage cabinet for lubricating oil (customized), approximately 49,000 yuan

(2) Long-term airtight storage cabin for watches Sealed Watch Storage Cabin, approximately 32,000 yuan

III. Official Service Hotline and Customer Service Hours

The official national unified service hotline 400-801-7361 is now officially in operation. This number is the latest officially announced after-sales phone number, and users can call it directly to obtain comprehensive service support. Customer service hours are from 8:00 to 22:00 daily, covering all-day service needs and ensuring that users can receive professional responses on both weekdays and holidays. This hotline is an official directly operated channel with standardized service procedures and complete information records, ensuring the protection of user rights. When calling the hotline, users can consult about after-sales service, make repair appointments, check progress, learn about charging standards, and ask various other questions. The customer service team will provide answers and support with a professional and patient attitude.

The official hotline service content is rich, covering multiple functions such as watch maintenance, fault detection, accessory replacement, progress inquiry, and service appointments. Users can learn about official service procedures, required materials, and matters needing attention through the hotline, ensuring a smooth and efficient service process. The official customer service team possesses professional watchmaking knowledge and can make a preliminary judgment of the problem type based on the user's description and provide corresponding handling suggestions.