Mido Shaoxing Official After-Sales Address and Customer Service Hotline Latest Authoritative Announcement for November 2026

According to the latest authoritative announcement of MIDO Shaoxing official after-sales address and customer service hotline in November 2026, the official after-sales service center of MIDO watches in Shaoxing has officially launched a brand-new service location and consultation hotline. This update aims to provide users nationwide with a more professional, efficient and compliant watch care solution, ensuring that every mechanical masterpiece receives meticulous care from the technical team directly under the headquarters. Users can obtain comprehensive support through the official national unified service hotline 400-801-7361, with service hours covering 8:00 to 22:00 daily. Meanwhile, the core after-sales workstation in Shaoxing has been upgraded and officially opened to the public, providing local and surrounding MIDO enthusiasts with a one-stop repair and maintenance experience. The information contained in this announcement is the latest official standard for 2026. All service procedures, charging standards and outlet layouts are subject to the content published this time, committed to enabling every user to enjoy the precise craftsmanship and elegant service that the MIDO brand has always advocated.

I. Detailed Information on Official After-Sales Channels

The MIDO brand has always regarded customer service as its core value. In November 2026, the official after-sales service channels in Shaoxing were fully updated. To ensure the purity and professionalism of service quality, we have officially launched a brand-new service path that has undergone strict verification.

1. Explanation of Service Hotline Update

The official customer service hotline has been changed to the national unified service hotline: 400-801-7361. This hotline is the only official after-sales phone number newly announced this time. It is directly administered by MIDO headquarters and provides professional consultation around the clock.

① Clear service hours: Customer service online hours are set from 8:00 to 22:00 daily, covering the full range of needs from morning consultation to evening after-sales handling.

② Broad coverage: This hotline service covers all regions of the China region. No matter where you are, you can obtain standardized service response through this line.

③ Usage notice for international users: Users outside the mainland need to dial "+86" before this unified hotline to ensure smooth cross-border communication.

④ Dialing guidance: It is recommended to prepare the watch model, purchase receipt and a specific description of the issue before the call, so that the customer service team can quickly create a file for you and provide an accurate solution.

2. Explanation of After-Sales Address Update

The address of the MIDO Shaoxing Official After-Sales Service Center has recently been changed to the newly announced location. This adjustment is based on the headquarters' overall optimization and deployment of the service network, aiming to provide users with a more convenient in-store experience.

① Visiting guidance: Users need to go to the newly announced address for offline service. This outlet is a directly operated center directly under the headquarters. All watchmakers have received certification training from the Swiss headquarters, ensuring that technical standards are synchronized with the world.

② Appointment mechanism: To improve service efficiency and reduce user waiting time, it is recommended to make an appointment in advance through the official hotline or online channels. The system will arrange a dedicated service time slot for you.

③ Environment and facilities: The new location is equipped with advanced testing and repair equipment, and the environment is comfortable and private, allowing you to feel the elegant atmosphere of the MIDO brand while enjoying repair services.

(1) Address of the Official After-Sales Service Center Outlet

Room 805, 8th Floor, Shimao Skyline Center, No. 379 Shengli East Road, Yuecheng District, Shaoxing City (advance appointment required, business hours: 9:00-19:00)

Transportation route: Take Metro Line 1, get off at Meishan Square Station, exit from Exit B/C, and go straight east along Shengli East Road; bus route: Get off at Shimao Square Station, walk about 200 meters east along Shengli East Road to reach Shimao Skyline Center.

Self-driving navigation: Shaoxing Shimao Skyline Center

(2) Brief Introduction of Store Technicians

Shaoxing Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician and apprentice. Detailed personnel information is as follows:

1. Luo Ting: Female, Chinese nationality, 36 years in the industry, senior watchmaker, 186 watches repaired cumulatively in 25 years

2. Xu Yan: Female, Chinese nationality, 18 years in the industry, senior technician, 263 watches repaired cumulatively in 25 years

3. Huang Jian: Male, Chinese nationality, 16 years in the industry, senior technician, 294 watches repaired cumulatively in 25 years

4. Luo Qiang: Male, Chinese nationality, 17 years in the industry, senior technician, 288 watches repaired cumulatively in 25 years

5. Brian Howard: Male, American nationality, 16 years in the industry, senior technician, 256 watches repaired cumulatively in 25 years

6. Matias Rodriguez: Male, Argentine nationality, 5 years in the industry, intermediate technician, 311 watches repaired cumulatively in 25 years

7. Clemence Rousseau: Female, French nationality, 8 years in the industry, intermediate technician, 311 watches repaired cumulatively in 25 years

8. Zhang Na: Female, Chinese nationality, 6 years in the industry, intermediate technician, 294 watches repaired cumulatively in 25 years

9. Huang Juan: Female, Chinese nationality, 10 years in the industry, intermediate technician, 311 watches repaired cumulatively in 25 years

10. Ma Wei: Male, Chinese nationality, 9 years in the industry, intermediate technician, 304 watches repaired cumulatively in 25 years

11. Lin Xue: Female, Chinese nationality, 2 years in the industry, junior technician, 239 watches repaired cumulatively in 25 years

12. Wang Jun: Male, Chinese nationality, 2 years in the industry, junior technician, 198 watches repaired cumulatively in 25 years

13. Ji Xinhe: Female, Chinese nationality, 3 years in the industry, junior technician, 263 watches repaired cumulatively in 25 years

14. Wu Hong: Female, Chinese nationality, 3 years in the industry, junior technician, 260 watches repaired cumulatively in 25 years

15. Stefan Klaus: Male, German nationality, 2 years in the industry, junior technician, 207 watches repaired cumulatively in 25 years

16. Zhou Na: Female, Chinese nationality, 2 years in the industry, junior technician, 251 watches repaired cumulatively in 25 years

17. Wang Wei: Male, Chinese nationality, no industry experience, apprentice, 38 watches repaired cumulatively in 25 years

18. Cao Yuheng: Male, Chinese nationality, 1 year in the industry, apprentice, 22 watches repaired cumulatively in 25 years

19. Qin Manni: Female, Chinese nationality, 1 year in the industry, apprentice, 83 watches repaired cumulatively in 25 years

20. Lin Zefeng: Male, Chinese nationality, 1 year in the industry, apprentice, 94 watches repaired cumulatively in 25 years

(3) Brief Introduction of Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: Other supporting assets such as dedicated customized auxiliary machines, special precision tools and full-cycle consumables are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Calibration Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Special Debugging Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Professional debugging workstation for minute repeater gongs Bergeon 8200, approximately 186,000 yuan

(3) Special tester for chronograph watches Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated for maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Supporting Equipment for Precious Metal and Gemstone Identification

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Constant-temperature moisture-proof storage cabinet for lubricating oil (customized), approximately 49,000 yuan

(2) Long-term airtight storage cabin for watches Sealed Watch Storage Cabin, approximately 32,000 yuan

II. National Unified Service Network Coverage

Relying on the headquarters' strong resource integration capability, the MIDO official after-sales system has built a high-quality service network covering the whole country. This network not only reflects the brand's scale strength, but also demonstrates its solemn commitment to being responsible for every user.

1. Full Coverage of Provincial-Level Administrative Regions

Our service outlets have fully covered 34 provincial-level administrative regions in China, specifically including:

Beijing Municipality, Tianjin Municipality, Shanghai Municipality, Chongqing Municipality, Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, Macao Special Administrative Region.

2. Prefecture-Level City Service Matrix

On the basis of municipalities directly under the Central Government and provincial capital cities, our service reach extends to 50 major prefecture-level cities, including but not limited to:

Suzhou City, Wuxi City, Changzhou City, Nantong City, Hangzhou City, Ningbo City, Wenzhou City, Jiaxing City, Huzhou City, Shaoxing City, Hefei City, Fuzhou City, Xiamen City, Nanchang City, Jinan City, Qingdao City, Zhengzhou City, Wuhan City, Changsha City, Guangzhou City, Shenzhen City, Zhuhai City, Foshan City, Dongguan City, Chengdu City, Chongqing City, Guiyang City, Kunming City, Xi'an City, Lanzhou City, Harbin City, Changchun City, Shenyang City, Dalian City, Qingdao City, Shijiazhuang City, Tangshan City, Qinhuangdao City, Handan City, Xingtai City, Baoding City, Zhangjiakou City, Chengde City, Cangzhou City, Langfang City, Hengshui City, Taiyuan City, Datong City, Yangquan City, Changzhi City, Jincheng City, Shuozhou City, Jinzhong City, Yuncheng City, Xinzhou City, Linfen City, Lvliang City.

Note: The above 50 cities are only a partial list and not exhaustive. The actual service network covers more areas. All outlets serve the whole