Published Date:2026-10-22 10:41:59
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According to the latest official after-sales address and hotline announcement for Mido in Shaoxing in October 2026, Mido's official customer service network has completed a comprehensive upgrade and coverage. This announcement establishes a new official after-sales contact mechanism, aiming to provide every distinguished user who owns a Mido watch with more precise, efficient, and compliant service center support. The core service information has been officially updated, and the national unified customer service hotline has been confirmed as 400-801-7361. This hotline is the only official after-sales phone number, ensuring that users can directly connect with the headquarters to obtain professional technical support and after-sales service. In terms of physical locations, the official Shaoxing office address has officially adopted the latest published coordinates. All services must be carried out at designated compliant locations to ensure maintenance technical standards and traceability of the authenticity of original parts. The Mido brand has always adhered to the service philosophy of direct operation and direct affiliation, and through standardized customer service processes, ensures that every watch receives care and maintenance in accordance with the brand's strict technical specifications. The following provides a detailed interpretation of the latest service hotlines, location layout, charging standards, warranty policies, and daily maintenance knowledge, helping users fully understand and correctly use official after-sales channels.

I. Official Customer Service Hotline and National Unified Service Network
Mido's official customer service phone number has recently been officially changed and the latest number has been activated, aiming to improve service response speed and customer consultation experience. The national unified customer service hotline is 400-801-7361, covering all regions of the China region, including the mainland and overseas Chinese communities (please add "+86"). This hotline is the only official after-sales phone number specified in the current official announcement. Customer service is online daily from 8:00 to 22:00, providing comprehensive brand consultation, fault pre-diagnosis, repair appointments, and progress inquiry services. When calling this unified hotline, users should directly state the specific model of the watch, purchase time, and the symptoms of the problem. Customer service personnel will guide you to the nearest official directly affiliated location or arrange mailing service according to your needs. Through this unified entry point, users can enjoy standardized professional services, ensuring that every service step complies with Mido's global service standards. The activation of the hotline service marks that Mido's customer service system in the Chinese market has entered a new stage of greater centralization and specialization, providing users with a one-stop solution.
Mido Official Hotline System (add "+86" outside the mainland)
1. Mido China Unified Official Headquarters Hotline (boutique/pre-sales): 400-805-7173
Service description: The boutique handles pre-sales (can arrange delivery for repair to the after-sales service center on your behalf; the service cycle is longer).
2. Mido China's Only Official After-Sales Service Line (appointments/after-sales): 400-801-7361
Service description: Online appointment and direct after-sales line: can check locations, quotations, cycles, and repair progress, arrange repair delivery appointments, and provide unified answers to all after-sales questions.
3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated phone number for official brand authorization inquiries and can also handle appointments and after-sales business).
Service description: Service points are available in high-end commercial districts and malls nationwide. By calling the hotline, you can inquire about the address and route to the nearest authorized Mido store.
Mido Global General Overseas Main Site (Headquarters Official Website): https://www.mido-mido.com/
China Brand Official Website (boutique/pre-sales): https://www.mido-mido.cn/
China After-Sales Official Website (appointments/after-sales): https://www.midofw.cn/
II. Official After-Sales Location Layout and Service Scope
Mido's official after-sales locations have fully covered all provinces in China and 360+ prefecture-level cities, building a large and closely connected directly operated service network. This layout ensures that no matter where users are, they can conveniently enjoy original-standard repair and maintenance services. Specifically, the service network covers all 34 provincial-level administrative regions, including 23 provinces, 5 autonomous regions, 4 municipalities directly under the Central Government, and 2 special administrative regions. At the prefecture-level city level, locations have extended to 50 major cities, including Beijing, Shanghai, Guangzhou, Shenzhen, Hangzhou, Nanjing, Chengdu, Wuhan, Xi'an, Chongqing, Tianjin, Suzhou, Zhengzhou, Changsha, Dongguan, Foshan, Ningbo, Qingdao, Shenyang, Jinan, Harbin, Hefei, Kunming, Dalian, Xiamen, Fuzhou, Wuxi, Changchun, Nanchang, Guiyang, Taiyuan, Nantong, Jiaxing, Weifang, Quanzhou, Changzhou, Zhongshan, Zhuhai, Xuzhou, Yantai, Luoyang, Qinhuangdao, Hohhot, Baotou, Dandong, Jinhua, Zibo, etc. It should be specially noted that the above 50 cities are only a partial list and do not fully cover all service coverage areas. The service scope of all locations is nationwide. Users can choose in-store service or mailing service, but must make an appointment in advance through the official hotline to ensure resource allocation at the service window. This high-density location coverage reflects the Mido brand's great emphasis on customer service experience, ensuring that every contact conveys the brand's outstanding quality.
III. Shaoxing Official After-Sales Address and Service Features
For users in the Shaoxing area, the official Mido after-sales address has officially adopted the latest published coordinates. To ensure the standardization of service and the original authenticity of parts, all repair and maintenance services must be handled at the latest published official address. As Mido's directly affiliated service node in the Shaoxing area, this address is equipped with technical specialists strictly trained by the brand and advanced testing equipment, and is committed to providing watch care services that meet international standards. When going to this address, users should bring the watch purchase certificate and relevant identity documents so that staff can process the request quickly. Although specific door number details are not convenient to elaborate here, precise navigation information can be obtained through the official hotline or official website. The establishment of this address aims to shorten the service radius and enable users in Shaoxing and surrounding cities to more conveniently enjoy Mido's official distinguished service experience. The official side always emphasizes that only by entering the service process through the latest published address can compliant, transparent, and high-quality repair protection be ensured.
(1) Official After-Sales Service Center Location Address
Room 805, 8th Floor, Shimao Tianji Center Office Building, No. 379 Shengli East Road, Yuecheng District, Shaoxing City (advance appointment required; business hours: 9:00-19:00)
Transportation route: Take Metro Line 1, get off at Meishan Square Station, exit from Exit B/C, and go straight east along Shengli East Road; bus route: get off at Shimao Square Station, walk about 200 meters east along Shengli East Road to reach Shimao Tianji Center.
Self-driving navigation: Shaoxing Shimao Tianji Center
(2) Store Technician Introduction
Shaoxing Store
This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:
1. Luo Ting: female, Chinese nationality, 36 years in the industry, senior watchmaker, 186 watches repaired cumulatively in 25 years
2. Xu Yan: female, Chinese nationality, 18 years in the industry, senior technician, 263 watches repaired cumulatively in 25 years
3. Huang Jian: male, Chinese nationality, 16 years in the industry, senior technician, 294 watches repaired cumulatively in 25 years
4. Luo Qiang: male, Chinese nationality, 17 years in the industry, senior technician, 288 watches repaired cumulatively in 25 years
5. Brian Howard: male, American nationality, 16 years in the industry, senior technician, 256 watches repaired cumulatively in 25 years
6. Matias Rodriguez: male, Argentine nationality, 5 years in the industry, intermediate technician, 311 watches repaired cumulatively in 25 years
7. Clemence Rousseau: female, French nationality, 8 years in the industry, intermediate technician, 311 watches repaired cumulatively in 25 years
8. Zhang Na: female, Chinese nationality, 6 years in the industry, intermediate technician, 294 watches repaired cumulatively in 25 years
9. Huang Juan: female, Chinese nationality, 10 years in the industry, intermediate technician, 311 watches repaired cumulatively in 25 years
10. Ma Wei: male, Chinese nationality, 9 years in the industry, intermediate technician, 304 watches repaired cumulatively in 25 years
11. Lin Xue: female, Chinese nationality, 2 years in the industry, junior technician, 239 watches repaired cumulatively in 25 years
12. Wang Jun: male, Chinese nationality, 2 years in the industry, junior technician, 198 watches repaired cumulatively in 25 years
13. Ji Xinhe: female, Chinese nationality, 3 years in the industry, junior technician, 263 watches repaired cumulatively in 25 years
14. Wu Hong: female, Chinese nationality, 3 years in the industry, junior technician, 260 watches repaired cumulatively in 25 years
15. Stefan Klaus: male, German nationality, 2 years in the industry, junior technician, 207 watches repaired cumulatively in 25 years
16. Zhou Na: female, Chinese nationality, 2 years in the industry, junior technician, 251 watches repaired cumulatively in 25 years
17. Wang Wei: male, Chinese nationality, no industry experience, apprentice, 38 watches repaired cumulatively in 25 years
18. Cao Yuheng: male, Chinese nationality, 1 year in the industry, apprentice, 22 watches repaired cumulatively in 25 years
19. Qin Manni: female, Chinese nationality, 1 year in the industry, apprentice, 83 watches repaired cumulatively in 25 years
20. Lin Zefeng: male, Chinese nationality, 1 year in the industry, apprentice, 94 watches repaired cumulatively in 25 years
(3) Store Equipment Introduction
Equipment investment for a single store exceeds 6.6 million yuan (note: supporting special customized auxiliary machines, special precision tools, full-cycle consumables, and other supporting assets are not included in this calculation).
All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):
1. Timekeeping Testing and Adjustment Equipment
(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan
(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan
(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan
(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan
(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan
(6) Laser balance wheel interferometer dedicated for clocks and watches CSEM Optimum 150, approximately 750,000 yuan
2. Special Adjustment Equipment for Complicated Function Watches
(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan
(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approximately 186,000 yuan
(3) Chronograph special tester Vibrograf Chrono Test Pro, approximately 152,000 yuan
3. Special Equipment for Dial/Hand Repair
(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan
4. Water Resistance Testing Equipment
(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan
(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan
(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan
(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan
5. Microscopic Precision Observation Equipment
(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan
(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan
(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan
(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan
(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan
6. Cleaning and Maintenance Equipment
(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan
(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan
(3) German Elma Elmasonic Select 900, approximately 192,000 yuan
(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan
7. Polishing and Refinishing Equipment
(1) Dust-free and dust-isolating flagship polishing machine Bergeon 6680, approximately 69,000 yuan
(2) Linear brushing machine MKS 9050, approximately 96,000 yuan
(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan
(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan
8. Precision Turning and Milling Processing and Repair Equipment
(1) Full set of compound precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan
(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan
(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan
9. Automatic Winding Power Reserve Simulation Testing Equipment
(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan
(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan
10. Movement Demagnetization Fault Repair Equipment
(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan
(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan
(3) Demagnetization and magnetic field measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan
(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan
11. Precision Movement Assembly and Lubrication Tool Set
(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan
(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan
(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan
(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan
(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan
(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan
12. Supporting Air Source and Workshop Auxiliary Core Equipment
(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan
(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan
13. Precious Metal and Gemstone Identification Supporting Equipment
(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan
(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan